Category Archives: Multi Channel Marketing

Using Blogger Outreach To Market Your Product

15 Monday Jun 2015

Posted by in Best Practices, Bloging, Content Marketing, Multi Channel Marketing

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The story of the “great” blogger with “great” content but no traffic is a common one. Your excuse may be that you’re blogging as a hobby, maintaining an online journal just for fun, or not in it for the money.

But who are you kidding? Be honest with yourself—if you wanted to journal and didn’t care about having an audience, it would have been easier to write in a diary or Word doc.

If you didn’t care about an audience, you would have written a diary. #blogoutreach

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So, you want traffic, right? Even if you aren’t blogging with the intention of building a million-dollar blog, it’s nice to have your ideas, words, and hard work appreciated.

The unfortunate thing is that this idea of “content is king” has got you believing that, if you writeamazing content, the traffic will somehow find you and because of this, you’ve been producing a post or two a day for the last 6 to 12 months. While you haven’t wasted your time, this strategy is incomplete.

Whether or not you run your blog like a business, you need to strategize like a business. Focusing on your “product” with no investment in marketing is like a business sourcing materials, manufacturing 100,000 widgets, storing the inventory in a warehouse, and then wondering why the customers haven’t been buying the product.

Not all is lost, however. You have tons of great blog posts already published and now you need to find the right bloggers or audience to share it with.

How Will Outreach Marketing Make Your Blog More Successful? via @StartABlog123

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Link Building Strategies: Guest Blogging And Outreach Marketing

Unless you’re already recognized as an authority or have thousands of readers a day, a passive form of content marketing isn’t going to work. Instead, your link building campaign must take two forms—guest blogging and outreach marketing.

For purposes of link building in this article, let me define guest blogging and outreach marketing:

  1. Guest blogging is contributing a blog post to a publication.
  2. Outreach marketing is requesting that a blogger link to your content from an existing or upcoming post.

Any effective link building campaign should, at the minimum, incorporate a combination of these two tactics.

But how do you decide where to leverage each one?

Guest blogging

outreach marketing

Guest blogging should be reserved for highly-relevant, powerful authority sites. This is because, as an individual blogger or one part of a small team, you don’t have the resources (time, energy, money, opportunity cost, etc.) to contribute to every single guest posting opportunity. You have to pick and choose where your resources will yield the greatest results.

The obvious example is that you would make a concerted effort to contribute to the CoSchedule Blog, whereas a smaller, lesser-known blog might get a pitch to be included in next month’s roundup.

Prioritize your guest blogging opportunities. #marketingtips

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Finding guest blogging opportunities.

To evaluate a blog, you must find relevant ones. This is really the easiest task of all because whose job is it to return relevant blogs? Google’s!

However, you need to be specific. If your blog is about “personal finance”, you wouldn’t try to reach out to CNN, Yahoo Finance, Wall Street Journal, or Bloomberg, which happen to be some of the top results for that keyword search.

Instead, pick a related, niche topic such as “how to become financially independent” and open up every website in the first 300 results (maybe not all at once).

Just remember that, as you work through this guide, it will benefit you to repeat the following process multiple times with different keywords to find the greatest number of bloggers to contact.

To find the best guest blogging opportunities, search for one that is relevant and in your niche.

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Evaluating blogs.

To determine if a website is worth guest blogging, don’t bother with the standard PageRank and domain authority (DA) metrics. PageRank hasn’t been updated since December 2013 and doesn’t seem to have the weight it once did in Google’s algorithm. Furthermore, as a third-party metric developed by Moz, DA is easily manipulated.

For example, I’ve come across dozens of penalized sites with high domain authority, and I view penalized sites as essentially useless for SEO purposes. If Google penalizes a site and takes away its traffic, it is effectively stripping the strength of that domain, so why get a link from one? Beware of link sellers and SEO’s selling links on crappy high DA sites.

Forget DA and PageRank to find guesting opps. Organic traffic is better.

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Ultimately, the best indication of a blog’s strength is the amount of traffic Google sends to it via organic rankings, making SEMrush my favorite SEO tool. Just enter the blog you are interested in contributing to, choose “Positions” under the “Organic Research” tab on the left, and click on “All time” in the “Organic keywords” section.

If you find a level or upward trend, the blog is trusted by Google. Here’s a blog that ranks for nearly 10,000 keywords and is one you would likely be interested in earning a link from:

SEMrush organic traffic review for outreach marketing

Note that this blog has been around for at least 4 years and enjoyed gradual growth until recently exploding with traffic. That’s the kind of blog you should want to be featured on.

However, if this blog only had a 6-month history, now that might be a red flag indicating black hat SEO. And while you may get a temporary boost in rankings by guest posting on a site like that, it might be short-lived and thus a waste of your time because the goal is to build a strong, sustainable, long-term business model even if it takes more time and energy.

An example of a blog to avoid may have a chart like this:

SEMrush organic traffic drop review for outreach marketing

As you can see, this blog was hit by a penalty in late 2011 and has slowly been losing its keyword rankings.

Not all penalized domains will demonstrate an obvious trend like this one, but anytime you see a huge drop in traffic and no recovery, the blog is in decline. This doesn’t necessarily make it unworthy of contributing to, assuming the traffic hasn’t finally reached 0; it just means it isn’t a priority right now. Save it for a lull period when you want to tie up loose ends.

Guest blog vs. outreach: How to decide?

Outreach marketing guest blog vs. outreach

Once you’ve decided a blog is worth reaching out to, you must determine your approach. There aren’t strict rules for pitching a specific blog; it really depends on a number of factors, such as:

  • How many keywords is the domain ranking for?
  • How relevant is the blog to my target audience?
  • Is there a “Guest Post”, “Contributor Guidelines”, or “Write For Us” page? If so, how demanding are the guidelines?
  • Does the author link out often? If so, are the links dofollow?
  • How commercial does the site look?

For me, a domain needs to rank for at least 300 keywords or have a large, loyal following (subscribers or social media) to be worth investing hours writing content. The bigger the blog, the more time you should invest in making your contribution absolutely memorable because eventually, your portfolio of work will be your future credentials in email pitches.

Guest blogging guidelines: Blogs must rank for 300 keywords or have loyal following.

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On the other hand, if a blog is weak, you’re better off pitching the blogger on giving you a quick link by asking them to check out your content. Here is a template of the email pitch I use:

outreach marketing email template example

To make this feasible, the page you ask them to check out and possibly link to must be impeccable. Your content has to be extremely unique and insightful, your graphics need to be beautiful and vibrant, or you need to find some way to make a strong emotional connection with the blogger.

The page must offer exceptional value to the blogger’s readers to convince him/her to share your resource; otherwise, you are wasting your time.

Choosing the right content to promote.

I’ve never been a prolific blogger. In fact, I probably don’t build “blogs” the way traditional bloggers do because I don’t develop content on a daily or even weekly basis.

Since I create and grow so many websites, I focus on writing content where it makes strategic sense. There isn’t an exact formula for that, but I’ll use my latest project as an example.

Outreaching marketing choosing the right content to promote

After 5 years of being a full-time Internet marketer and SEO expert, I finally thought it was time for me to start sharing my Internet marketing and SEO knowledge. I created StartABlog123.com to teach beginners how to start a blog.

Given that the competition in the all-encompassing “blogging” niche is intense, it was important that I make my content stand out. This meant comprehensive non-commercial content, useful guides and resources, custom images, infographics, etc.

For instance, I noticed a lot of solo bloggers discussing burn out, not knowing what to write about anymore, and linking to other resources that helped blog owners come up with new ideas. Knowing there was a “market” for this type of content, so I created the “Ultimate List of Blog Post Ideas”.

Find a blogging niche and create content that solves problems. #outreachmarketing

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Now lists of blog post ideas already exist, but none of them break them up into the types of content (how-tos, checklists, top 10 lists, interviews, podcasts, etc.) and then provide 5 examples of actual ideas for each. The post ended up being nearly 3,000 words.

Fortunately, after all that work, it was a hit. I even got a Tweet from Ann Smarty:

Knowing I had created something bloggers might consider special, I searched for “blog post ideas” in Google, skipped the first 30 results, and started approaching bloggers with the email pitch above. Since then, my traffic has nearly doubled!

an example of how successful outreach marketing doubled traffic

Market Your Content

There are many bloggers who pour their heart and soul into their writing and have absolutely amazing ideas, analyses, and content. You may be one of them. Sadly, your work may not be getting the appreciation it deserves, and that’s because you haven’t spent the time to let readers know you exist.

That can all change with an effective marketing strategy.

You can get to 100,000 visits a month with 100 posts or 10,000 posts. Frankly, I prefer the former. The only difference is how much time you invest in marketing your content.

Build Relationships for Your Business Using LinkedIn Groups

23 Monday Feb 2015

Posted by in LInkedIn, Multi Channel Marketing, Uncategorized

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Whenever I’m holding a webinar, presenting at a seminar, or just interacting with our awesome customers, I’m asked a lot of social media questions that span all major networks.

When it comes to LinkedIn, the one question I hear time and time again is “Should I be spending my time participating in Linkedin Groups?”

My short answer is “yes” and here’s why…

LinkedIn Groups are virtual meeting rooms (or forums) where people with similar interests can post and hold conversations around topics they want to share or learn more about.

Participating in Groups allows you to show off your expertise around a subject and start to grow relationships with like-minded people.

Many of these people may be colleagues, who could offer solutions to certain challenges you’ve been facing, or could provide partnership opportunities to help you grow your business in the future.

Others could be potential customers, who are using groups to network and also find solutions of their own.

By sharing your expertise, participating in conversations, and being a reliable source of information within the Group — you’ll have the opportunity to build valuable relationships to help you do more business.

How do I find and join the right Group?

LinkedIn makes it easy to find Groups that are relevant to your business, or the audience you’re trying to reach. Within LinkedIn, you can perform a search based on keywords and filter to find the right Group.

For each Group found in your search, you have the option to view who in your network belongs to those Groups. Joining Groups that your connections are already members of can help you nurture the connections you’ve made on LinkedIn.

Take it one step further and reach out to your network to ask them what they think about the Groups they belong to. This can help to continue building the relationships you already have, while starting to understand what Groups may be right for you.

On LinkedIn there are both public and private Groups. If they’re public, all you need is to hit the “join” button when you find a Group you’re interested in and you’ll gain access instantly. Private groups on the other hand, require you to request an invitation from the manager of the group to get access.

You can join up to 50 Groups, but be aware that many groups aren’t actively managed. Make sure to spend the majority of your time on the key Groups you find that are managed well and have constant interactions.

How do I participate in a Group?

When you join a Group, take the time to familiarize yourself with the content people are sharing, and types of questions that are being asked.

Relevant content is the only way to take full advantage of a LinkedIn Group. When you share content that others are interested in, your chance of “connecting” with that person is much higher than if you just hit “connect.” Use groups to strengthen relationships, with your ultimate goal of connecting on and offline with Group members.

Here are a few tips to remember when participating in a LinkedIn Group:

  1. Show off your expertise by answering questions that others have asked, and don’t forget to ask some questions of your own! Groups are meant to be a forum for like-minded people, so make sure you’re asking and answering.
  2. Post articles and ask questions. Share articles or blog posts you’ve found and ask the Group members a question related to the article.
  3. Don’t over-promote! Your goal when posting articles or answering questions is not to promote yourself or what you’re doing, but to build relationships. When you use the words “me”, “I” or “my”, your content will more than likely get sent directly to the “promotions” tab of the Group.
  4. Make that connection. Once you’ve been interacting with someone in your Group, and you’ve built up some familiarity, send them an invitation to connect on LinkedIn. Make sure to let them know why you want to connect, and remind them of your interaction in the Group.
  5. Don’t forget other networks. If you have been interacting with someone on numerous occasions in a Group, connect with them on Twitter or find their business page on Facebook. Most people are participating in a Group for the same reason you are, so they will be happy to connect with you and extend your relationship!

Are LinkedIn Groups really worth the time and energy?

Hopefully, by now, I’ve convinced you that the answer is YES! The ability to reach people you wouldn’t otherwise have access to is one of the main reasons that social media works, and LinkedIn Groups are no exception.

Get out there, begin by joining three groups and see what relationships you can build by engaging with the right audience.

Have you joined a LinkedIn Group? How has it worked for you and your business? Let us know in the comments below.

Insight into the state of Social Media Marketing 2014

04 Wednesday Jun 2014

Posted by in Best Practices, Bloging, community manager, Content Marketing, Email Marketing, Multi Channel Marketing, Online Marketing

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There are three times during the year that I step back and spend some time evaluating my social media marketing efforts. One is right at the beginning of the year. I always have high hopes to do this in the first few weeks of January but as the saying goes, the best laid plans… The next is May which is roughly a third of the way into the year and once more in September.

When May came around this year I decided to document some of the steps I take to evaluate my social media marketing health so to speak. These will change from year to year as the tools of the industry change so plan on doing a little pre-evaluation research each year to make sure you are keeping up with trends and the ever changing landscape of social media.

I will be using results shared via the 6th annual social media marketing industry report. You can download the entire report from the link at the end of this post. Here are the gauges that I used this May to evaluate the state of my social media:

Visual Storytelling:

No surprise here. This point of view has been on the rise steadily since the beginning of social media and continues to be a cornerstone of content marketing. With the introduction of platforms like Instagram, Pinterest and even Google+ it has gained popularity in leaps and bounds. What has become more prevalent however is the use of both audio and video in the visual arena. While social media has always recognized and rewarded rich content it is now critical. It is by far the main advantage that social media has over marketing channels.

2014-05-25-Platforms-Common

Facebook advertising is a must:

Gone are the days of unlimited organic reach on Facebook. It was a great ride while it lasted but if you want to be effective or even noticed on Facebook you will have to pay. When Facebook first introduced “paid” advertising it was a extremely cost effective way to really get the jump on your competition. As marketers and businesses began to see the advantage of Facebook advertising and increased their budgets according, Facebook took notice and like any good free market company they used it to their advantage. I personally have no problem with the paid advertising model that Facebook is using and that others are sure to follow. It helped to weed out the players from the dabblers. Accordingly Facebook advertising has become more sophisticated, targeted and effective. If you have not spent time learning the new tools that Facebook has added to their advertising tool box you should do so, it is well worth it.

2014-05-25-Paid-MediaGoogle+ learn it, use it, embrace it, it’s not going away:

I have been telling my clients for the last 3 years that although Google+ may not appear to be a significant player in the social media arena, you ignore it to your own detriment. The primary reason Google+ is important is due to the general understanding that Google+ presents unique opportunities for building your online identity and authority.

If you have not heard  of Google+ recently change in leadership, well you might be living under a rock but that aside this change has some questioning its future. Let’s be clear about one thing: All of the social networks should be considered “rented land.” So, be sure you are building an online presence on a site you own and control. When it comes to Google+, I’m confident of two things. The nature of Google+ will change just as the other networks will. However, there is no question Google+ will survive as a resource for growing your business. Why? Google is in the content business, and social provides valuable context that adds value to that content. This is why Google co-founder Sergey Brin took over the CEO role at Google in 2011 to focus specifically on social search.

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Email Marketing is alive, thriving and the preferred tool for sales conversion:

If you think of social media in the same terms of the “circle of life” you begin to understand how email marketing plays a critical role in your content marketing circle of life. The majority of leading marketers name their email newsletter as their number one sales conversion tool. This is why everything else is designed to drive subscriptions to it. Podcasts are great for getting information out to the masses especially if they are free, but you will find statically that they very rarely convert. On the other hand email, good email does convert. Now it has to provide inherently great value for it to convert, after all subscribers want and deserve your very best. If you consistently honor that, conversion becomes a natural by-product of the ongoing conversation.
2014-05-25-Email-Marketing

Podcasting the great differentiator:

Serious marketers are getting into podcasting so if you consider yourself a serious marketer read on. Podcasting is on the rise for a variety of reasons, with one of them being that its much easier for audio content to stand out because there is far less of it available than other formats. On a practical level, every person you interview for your podcast becomes a willing marketing partner, at least for that show. Podcasting is also a great way to meet other industry leaders as you effectively collaborate to help each other. Probably the best reason for creating audio content is that it tends to be more personal. Think of it as the future of talk radio. Your personality will naturally emerge as you communicate your message to your audience that is giving (nearly) their full attention as they commute, exercise, or just pass the time.

2014-05-25-Audio-PodcastingThat is my process in a nutshell, now as promised, here is where you can download the 2014 Social Media Marketing Industry Report. Check it out, as there is a whole lot more to learn about the myriad questions that small business marketers share.

 

 

 

11 signs your small business social media strategy isn’t working

01 Tuesday Apr 2014

Posted by in Facebook, Google+, LInkedIn, Marketing, Multi Channel Marketing, Pinterest, Twitter, YouTube

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Today, small business owners are busier than ever trying to run their companies while handling marketing and sales, too. An important part of marketing today is social media. For many small business owners, the world of social media is still foreign territory, and finding the perfect strategy that actually works can often be difficult.

So how do you know if what you’re doing is really hitting the mark? Here are 11 signs that your small business strategy isn’t working. If you’re doing any of the things on this list, chances are your strategy is falling flat and you’re missing prime opportunities to use social media to engage, inform and promote.

1. You delete negative posts.

Negative posts about your brand can be shocking, scary and hurtful. One of the key mistakes small business owners make is taking negative comments personally. Most often when you see a negative post about your brand, the person posting isn’t talking about you. They’re talking about your product or service. Instead of hitting the delete button when you see something negative, think of it as an opportunity to engage. But make sure that you directly address the negativity head-on. Don’t try to sugarcoat your response.

For example, if you own a delivery service and a customer makes a negative comment about your company because their package was late, don’t panic. Instead, let the person know that you will direct message (DM) them with a response and take care of the issue. Once the issue is resolved, go back to the original post and let your followers know you’ve handled it.

In 2011, a Harris survey looked at customers who posted negative reviewed during the Christmas season. The survey found that 68 percent of customers that left negative reviews got a response from the business they were reviewing. As a result, 18 percent of them became regular customers and made additional purchases. Of the customers who received a response from their negative post, 33 percent of them actually posted something positive after and a whopping 34 percent deleted the original negative post.

So don’t ignore negative posts. Deal with them directly, and you might just turn a negative into a positive!

2. You don’t have a solid company social media policy in place.

Most small businesses don’t have a formal social media policy in place. If you’re in that boat, you really should take the time to develop one. Think of it as a road map to helping your promote your brand better on social media. If you define procedures and protocols upfront for how often you’ll post, who will maintain the accounts and how you will handle negative posts, it makes it a lot easier to run your accounts and spring into action quickly when something goes wrong.

3. You’re on autopilot.

Most social media platforms have an automated message feature, but it doesn’t mean you have to use it. When many social media platforms like Twitter and Facebook were first introduced to the public, the automated message feature seemed like a convenient way to thank people who followed you. Today, automated messages are widely considered annoying and impersonal. Instead of sending the same message to every new follower, take the time to send personalized thanks when you can.

Remember, you don’t have to thank every follower, but it’s a good idea to thank those that stand out. For example, if you own a restaurant and the food columnist for your local newspaper starts following you, you may want to reach out directly to establish an ongoing dialogue rather than letting an automated message do it for you.

4. You’re not tracking what others say about your brand.

Many small business owners make the mistake of thinking that consumers only post about them on their brand page. In reality, consumers post about brands everywhere — Facebook, Twitter, Pinterest, Instagram and review sites, to name a few. While it’s a great idea to monitor your own social media accounts to see what people are saying about you, it’s an even better idea move to using a social mention tracking tool to find out what people are posting about your brand around the Internet.

Social Mention is a great free tool for doing this. Visit http://SocialMention.com to check it out.

5. Your updates are sporadic.

If you’re not updating your social media pages on a regular basis, you’re missing out. You don’t have to post multiple times a day, but you should at least make a few posts a week to keep your followers, who are essentially your customers, engaged and excited about your brand.

6. You don’t know the difference between a reply and a mention on Twitter.

Did you know that if someone posts something on Twitter and you start your response with @, you’re limiting the number of people who are going to see the reply? For example, if @customerx posted something about @xyzbusiness and that company starts their reply with @customerx, it will only be seen by the customer and the business. That’s a reply. To make sure it’s seen by all of your followers, add a period in front of it like this — .@customerx — to make it a mention.

7. You overuse hashtags in your posts.

Not every word in your post needs to have a hashtag. In fact, hashtagging every word is going to make your post harder to read. Instead, use hashtags sparingly. Try not to use more than three per post.

8. You don’t proofread your posts.

Grammatical errors make your posts hard to read and reflect poorly on your brand. Proofread everything you write before you post it.

9. You only share things related to your brand.

This is a cardinal sin of social media. Remember that your purpose is to engage and get to know your customers. Your brand isn’t the only one they follow, and it’s certainly not the only thing that is of interest to them. Be sure to spend some time browsing your customers’ page, find out what things they like and leave positive comments. This is an excellent way to foster lasting relationships with your customers online. It also shows your customers that you are interested in them, too.

10. You make it hard to retweet your content.

It’s a fact that Twitter gives you 140 characters to post, but it doesn’t mean you have to use all of them. In fact, you should leave about 20 or so characters that can be used by others who retweet your content for the “RT @customerx” that will automatically be part of the retweet. This makes it easier for people to share your content quickly with no hassles.

11. You don’t retweet your followers’ content.

While you definitely want to make it easy for others to retweet your content, you also have to spend some time doing a little retweeting yourself. Find content from your followers that you find interesting and take a minute or two to retweet it. Remember social media is a two-way street and engagement is the key to success.

How Much Does Marketing Cost?

09 Sunday Mar 2014

Posted by in Content Marketing, Multi Channel Marketing, Uncategorized

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This is a question that stumps those who are just going into business for themselves more often then not. I know that this does not directly relate to Social Media Marketing, however I thought it was a subject important enough to cover anyway…

I just reviewed an RFP for marketing services. It was a very detailed, well written RFP. And the client was asking for everything. Which is not a problem. Unless you have a limited budget.

Do you know how much marketing costs? How much should it cost? What should you pay for good advice when it comes to your marketing strategy?

I’ll try to unpack the answers to this complex question below. My answers lead to a few more questions, which I’ll have to address in future posts. Read on, and let me know what you think…

How much is a marketing plan?

Just the term “marketing plan” can mean a lot of things to a lot of different people. Are you looking for a complete, strategic marketing plan, or do you just need a tactical plan or roadmap to guide your marketing programs for the next few months?

I know an independent consultant (not me) who charged a start-up $25,000 for a full-blown marketing plan. Did they pay too much? Maybe. That all depends on the results.

If you’re shopping for a marketing plan, consider this before opening your checkbook:

What do you hope to achieve with the plan?

Do you need help identifying the right customers, streamlining your product plans and developing competitive strategies? If so, you need someone who specializes in marketing strategy. Look for a consultant who has executive-level marketing experience that relates to your market or industry.

Expect to pay a few thousand dollars ($2,500-$15,000) for a project that will take several weeks or a few months. Plan to be actively involved, providing access to company and customer information and your business strategy. This effort may include customer research, competitive analysis and exploration of things like your sales process, customer relationships and technical capabilities.

Did you have something more basic in mind? Maybe you need help promoting an upcoming seminar, or launching a new service offering. In that case, a tactical plan is more in line with your needs. In fact, you may not even need a formal, plan document. Instead, a solid project plan with budget, timelines and deliverables may be enough.

You can engage a professional marketing consultant for this work,  hire a freelance marketer or call on your agency for assistance. Depending on the scope of your project, an actionable marketing plan like this may run from a few hundred to a few thousand dollars ($750 – $5,000), excluding implementation.

You want me to pay for that?

Don’t be surprised when the consultant or freelancer includes things like a marketing assessment, brand audit or competitive research in their proposal. Understanding the market environment you’re working in is critical to providing sound advice. Scrimp on the foundation, and your strategy will be shaky.

It pays to invest up front so your marketing partners have a strong base of knowledge about your business. This will actually save you money in the long run. A consultant that knows your business will be able to quickly spot trouble areas you might miss, helping you find solutions before you even realize there’s a problem brewing.

Other things that are worth paying for? Professional copywriting, skilled design, SEO analysis and customer feedback, to name a few.

What does a website cost?

This is a common question. I remember paying upwards of $50,000 for web work back in the mid-’90s, knowing I was getting a good deal. Thankfully, technology has become much more accessible, and the availability of exceptional web designers has expanded. (Of course, so has the number if not-so-qualified resources, so be careful.)

The price you pay for a website will depend on a number of factors. You can make your own for free if you’re really stretched, or have a small shop create a simple site based on WordPress to get you going. In fact, WordPress is a pretty powerful CMS (content management system) and many companies are moving to the platform as a viable option for easy to use, highly manageable websites.

Pricing for a basic site will start as low as $1995 and may reach $25,000 depending on size, design and functionality. Add more complexity, and you could be up to $30,000 or more.

What makes the price go up? Adding capabilities like these will cost extra:

  • An ecommerce shopping cart so you can sell merchandise or digital downloads online. From freeware like Zen Cart to more sophisticated solutions, getting the right people to work on your ecommerce capabilities can save a lot of headaches.
  • User interface design, UI or UX (user experience), focuses on the usability of your site and the ability of visitors to complete desired actions. If the objective of your site is to provide shopping, search or membership features, an investment in UX work can pay huge dividends in higher conversion rates and more engaged users.
  • Custom coding, like a specialized database application, image galleries, or recommendation engine. Thankfully, lots of these items have been packaged up as plug-in or third-party solutions that can be added to your site. However, there is a cost for integrating things like live chat, customer reviews and video capabilities.
  • Search Engine Optimization (SEO) – While you might think that web designers are experts at SEO, the fact is that most are not (just as many are not well versed in UX). You may need a separate SEO expert to work on your site, ideally partnering with your web team to build in search-friendly structure from the start. Ongoing SEO support starts about $2500/month and goes up, depending on the size and complexity of your site.

Isn’t social media free?

Sure, you can sign up for Twitter, LinkedIn, Facebook and hundreds of other social media sites for free. But what is your time worth? As a business professional, you can easily step into social media quicksand if you are not careful about how you manage your time and social media presence.

Here are a few areas where you may want to hire social media help:

  • Social Media Strategy – What are your goals? Where will you invest your time on social media? What is your message? How can you monetize your social media efforts? Are you looking for a hard or soft return on investment (ROI)? A social media strategist can work with you to address these questions and formulate a plan that works for your business. The cost? Usually $500 and up.
  • Social Media Policies – Once you have a plan in place, you need to establish social media policies. These are guidelines for your staff that cover appropriate use, showing employees where they are empowered in social channels, and where they need to exercise caution. Well written policies can be priceless, so its worth investing $250 or more to have your own custom policy created.
  • Social Communications Calendar – When do you post on your bog? What goes on Facebook? How often should you tweet? What do you say? A communications calendar can help you plan social media content that aligns with your strategy, enabling staff to express your messages in the right way at the right time. Monthly management of your social communications plan may run $500/month or more.
  • Outsourced Engagement – Hiring someone to tweet and post on your behalf may sound good, but this is one area I advise clients to be cautious about. There are many risks if you outsource the voice of your business, and the cost to your reputation can be high when things go wrong. With that in mind, if you choose to outsource your tweeting, posting and blogging, hire someone you can work closely with to collaborate on plans and create content. You’ll pay upwards of $50/hour or $500+ a month.

Should I bring it in house?

Based on the prices listed above, you might be thinking that it’s smarter to hire staff to handle your marketing. This is a “yes and no” answer. For things like social engagement (tweeting, Facebook, blogging) I do recommend in house resources. No one knows your business like an employee and this is an area where tight control over content can be essential.

On the other hand, for things like strategy you are probably better off with an experienced consultant. Even if you have a marketing VP or CMO, the insight provided by an expert who brings a broader perspective can help alleviate what I call “marketing myopia.” You might just be too close to the situation to see everything you need to consider.

In these cases, a consultant can help you assess the market environment and plan strategies for success that your team can implement. If you need some additional assistance, hiring a virtual CMO or a contract marketer for a few months can provide the jump-start you need to accelerate your growth.

It’s cheaper to do it myself

DIY is a terrible malady. It can be a chronic disease for entrepreneurs. I know, I suffer from it myself. Whether you’re just starting a business or you’re simply trying to squeeze the most from every penny, it’s easy to think, “that’s easy, I can do it.” And you can. But will the results really be what your business deserves?

Do It Yourself marketing is often slow and slightly off target. It may be good, but usually it’s not great. And it comes with a huge opportunity cost. What would you be doing if you weren’t trying to figure out how to get your site to the top of the search engine rankings? Maybe you’d be closing new business or working on a new product idea.

Instead, there you are pulling your hair out, trying to do something you know you can do, but probably shouldn’t. Think about it…

If you loved writing copy, you would have been a copywriter.

If you were passionate about market research, you would have chosen that field.

And you would have been damn good, I’m sure.

But you didn’t.

So hire someone that did and reap the rewards of their passion and expertise. Then get back to running your business, which is what you do best, right?

Still stuck on the cost? Think about the value of your business. What will it take to realize the ROI of that project? Often, it’s as little as one new customer. Keep your perspective and spend strategically.

– See more at: http://www.joeysargent.com/2011/06/how-much-does-marketing-cost/#sthash.t63YhEi1.dpuf

9 Ways Social Media Marketing Will Change in 2014

28 Tuesday Jan 2014

Posted by in Best Practices, community manager, Content Marketing, Facebook, Google+, LInkedIn, Marketing, Multi Channel Marketing, Online Marketing, Pinterest, Twitter, YouTube

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This in from Mashable. Mashable asked nine successful entrepreneurs how they are planning on altering their social media marketing strategies in the next six months, based on their predictions for the new year. Here’s what they had to say.

You tell me what you think about what they think…That’s a lot of thinking I know…

From the decline of Facebook use among teens (ok this one right off the bat is a rather misleading statement) to Twitter’s IPO, if there is one thing we know for sure about social media, it’s that few trends hold on for long — so marketers need to stay on their toes.

1. Graphic software will rise.

Laura Pepper

Posts on Facebook with photos get 53% more likes, 104% more comments and 84% more click-throughs than text-based posts, according to Kissmetrics. With the rise of Pinterest and Tumblr, it’s going to become increasingly important to produce content in visual form, whether it is infographics, images with text overlay or pretty quote graphics. We’ll be using more graphic software to turn our written content into visual content to make it more shareable on social media.

– Laura Pepper Wu, 30 Day Books

2. Social won’t be use for sales.

Charles Gaudet

People love to buy, but they hate to be sold. Companies currently celebrating the most success in social media focus on engagement, nurturing relationships and sharing value through their social outreach. Customers and prospects will seek out companies offering value, entertainment, discounts, help and engagement.

– Charles Gaudet, Predictable Profits

3. Automation will explode.

Brennan White copy

A lot currently rides on the shoulders of social media marketers. They have to be on top of brand voice, any current company promotions or marketing campaigns, the tools they measure social media with, the various communities on the platforms, etc. It’s a lot, and it’s more varied than most people are capable of doing well. In 2014, we’ll see a lot of automation of the tactics (think timing, platform, structure, etc.), so social media marketers can focus on the content and the genuine social interaction. Autonomics is being adopted now and will only explode as more technologies come online in 2014.

– Brennan White, Watchtower

4. LinkedIn will become the most important publisher.

Trevor Summers

Imagine a publication with more than 100 million captive readers and writers, such as Bill Gates and Richard Branson, all natively hooked into and targeted to a social network. LinkedIn will become a premium destination for industry news, and you need to take part in that ecosystem early and often. Publish original content, network among peers in groups and raise your profile now.

– Trevor Sumner, LocalVox

5. Content will be bigger and better.

Andrew Howlett

Simple messages and simple questions aren’t enough anymore. To achieve a deeper connection with your customers, a company needs to engage on a deeper and more intelligent level. Short videos, infographics, quality imagery and polls are all ways to engage deeper. Companies need to look at the content they put out and ask themselves, “Is this shareable?” An example of a huge company that’s doing this really well right now is Wal-Mart. Its content is smart and engaging, and the fan engagement is very high by comparison to its competitors. Also, companies need to focus on the fans they have and not the fans they want. If your message is always trying to reach out, you’ll bore the fans that have chosen to connect with you.

– Andrew Howlett, Rain

6. Social will need to stand out.

Wade Foster

Social media has really started to mature. Therefore, it will be a lot harder to stand out. To win big in social media, you’ll have to think outside the box and find ways to get your content to stand out in all the noise.

– Wade Foster, Zapier

7. Social media campaigns will have to be paid.

Kristopher Jones

I assume that the most effective social media campaigns in 2014 will be paid. The key is learning how to use Facebook and Twitter’s paid tools now so that you’ll have an edge on the competition. For instance, are you using Facebook’s advanced audience tool? It allows you to upload your email database and send specific response messages directly to your focused audience. Imagine being able to segment both email marketing and Facebook ads to your target audience. Facebook already offers these types of advanced tools, and they will become more mainstream in 2014. Similarly, Twitter is now public and has been making an aggressive push into paid advertising. If you are a brand and want to succeed on Twitter in 2014, get ready to pay for it.

– Kristopher Jones, ReferLocal.com

8. Interactive content will trump static content.

Chuck CohnCreating static content is too easy. In 2014, the bar will be raised on the type of content people choose to engage with. Expect to see content become more interactive (think software-like). The year 2013 was the year of “Top 10” lists. To get users to engage to the same degree in 2014 and subsequent years, publishers will need to make it increasingly engaging, and one effective way to do that is to make your content interactive.

– Chuck Cohn, Varsity Tutors

9. Google+ will merge into the social scene.

Nicolas Gremion

As Google continues to merge its products, it’s becoming more and more important in the social media landscape. There are so many benefits to using Google+. It creates a strong community that allows you to use your brand and identify consumers who share an interest in your products. It also allows your brand to become more social with like-minded consumers. They provide like-minded consumers a platform to connect with one another. This builds a strong community, which is a great way to get feedback on new and old products from real-time consumers.

How Brands Use Infographics To Create More Powerful Messaging

19 Thursday Dec 2013

Posted by in Bloging, community manager, Email Marketing, Facebook, Google+, LInkedIn, Marketing, Multi Channel Marketing, Twitter, Uncategorized, YouTube

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With numerous different types and formats available, infographics provide ample space for creativity and analysis for brands, both in the kinds of information they capture and in their approach.

For customers, the form helps them quickly visualize complex issues. Together, that’s a recipe for engagement and messaging, making creative visualizations an ideal marketing format.

That said, not all infographics are created equal, and any quick search of the genre is sure to source any number of hilarious “fails.”

Here’s a deeper look at the kinds of approaches the most successful brands are taking for a lesson or two in how to get infographics right.

The Hard Data Infographic

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Designed by mycleveragency using data collected by Brandwatch, the data visualization above entitled “Language on the Internet” explores a topic that’s of interest to just about anyone with a Twitter account: how social media is changing the way we speak.

In visualizing these stats, both Brandwatch and Mycleveragency can reach a broad base of people who are inherently interested in this subject and are highly likely to engage in sharing (I mean, who wouldn’t want to know what all those LOLs and ROTFLs mean for humanity?).

The precision of the stats chosen and the logical, seamless layout and flow of the infographic help establish both brands as marketing and design authorities — go-to experts for anyone looking to market their brand or just learn a little bit more about marketing best practices.

In this way, the engaging choice of topic and design help to expand the reach of both agencies, while the excellent research and communication that undergird the project establish both companies as niche authorities not to be ignored by the industry.

That’s the best of two worlds, in one infographic.

The Timeline Infographic

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If you’re a music fan of any stripe (so, if you’re human), you’ve probably wondered how we’ve moved from gospel music to grunge.

oncertHotels, a booking service that helps you find rooms near events, capitalizes on this curiosity in the above infographic, “100 Years of Rock”, which helps viewers visualize the timeline of rock in less than a minute.

Though it doesn’t directly discuss what ConcertHotels does, it stays within the brand ecosystem, which is built on a passion for music.

And because the timeline also provides samples of music, the infographic provides a fully interactive experience in a single interface for a totally dynamic experience, ensuring the infographic will be well-shared.

That’s sure to sell a lot of rooms (and maybe some MP3s) in the long term.

The Guide or Process Infographic

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One of the most popular forms of content on the internet falls into the “how to” genre, and the guide or process infographic is no exception.

This shouldn’t come as a surprise, as it reflects the shift from passive to active media consumption; viewers want their content to help them create or learn, not to pitch to them.

In “How to Create Perfect Posts on Social Platforms”, mycleveragency again takes a very popular yet mystifying subject and breaks it down in a step by step, highly-visual manner that makes it easy for just about anyone to follow.

In doing so, the infographic reinforces the brand’s influence as a social media expert, ready to help both novice and advanced users, both of whom are more likely to develop brand loyalty thanks to this helping hand.

Again, the infographic is inherently shareable, especially in niche social media groups, and it’s sure to get followers engaged.

The Location or Map Infographic

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London may be one of the world’s great shopping capitals of the world, but few working people have the time or energy to expend on dashing all about the city to find that perfect gift.

Online shopping is one solution; using this interactive map entitled, “Where Should I Go Shopping in London?” is another.

Just click the stores you’d like to visit on the sidebar and they’ll automatically populate on the map so that you can head to the areas with the densest concentration of your target shops.

For the company that produced this infographic, Trainline, which helps customers find the best tickets and routes for their travels, this kind of route planning is well within their area of expertise, and just goes to prove so even further.

The Christmas angle makes the infographic timely, relevant and helpful. It’s highly likely that consumers would take this map with them on their shopping adventures, meaning the brand’s messaging will be in the palm of their hand wherever they go.

Note that there are many other effective ways to use maps to illustrate important points. Maps, just like infographics themselves, are a powerful tool for instantly capturing an important point that’s directly relevant to the people who care about the regions pictured.

The Quiz Infographic

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There are few things people like quite so much as taking quizzes that reveal something about themselves. All the better if doing so involves a healthy dose of childhood. That’s something Two Little Fleas embraces wholeheartedly with the above “90s Nostalgia Quiz”.

The infographic is bound to be a hit with (you guessed it), a wide audience of ’90s kids who will definitely want to interact with the quiz and share their results on Facebook. That does a lot for the Two Little Fleas brand, as it brings more and more visitors to their site, where they’ll find even more quizzes and other fun games, recipes and quotes with which to engage.

The quiz is a quick, easy way to move potential consumers deeper into the brand.

The Takeaway

From hard hitting research to goofy quizzes, there are just about as many ways to approach an infographic as you can imagine.

But whatever your approach, an infographic is the perfect way to expand your viewership while still satisfying your diehard fans, establishing your authority and reinstating your authority within your niche.

Published by permission via B2B Community