Category Archives: Twitter

Engagement With Psychology Principles on Twitter

13 Friday Mar 2015

Posted by in Best Practices, Content Marketing, Twitter

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Want to discover how to engage more users on Twitter?

Have you considered using psychology techniques?

Using some psychology tips in your tweets can make your Twitter feed more interesting and your followers will be more likely to engage with you.

In this article I’ll share six psychology tips you can use to create tweets that’ll engage your audience.

use psychology to improve twitter engagement

Learn 6 ways use psychology to improve twitter engagement.

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Why?

The methods used to construct language and motivate customers often stem back to basic psychology, which is something used to persuade, engage and influence buyers.

For example, using rhetorical questions at the start of Twitter ads or general “sales” tweets might work well for you. The tweets will engage users and make them consider how your product or service could benefit them.

Here’s how you can improve brand recognition, catch the attention of more users and increase the number of clicks, retweets and favorites that your tweets receive.

#1: Take Advantage of the Bandwagon Effect

Humans are innately social beings; we’re born with a powerful psychological need to belong. This dates back to our ancestors who lived at a time when it was best to live in groups to ensure a higher chance of survival. Although society is different now, identification with and a sense of belonging to a group or organization are paramount to our well-being.

Psychologists say that there are three primary groups that people aim to associate with: groups to which they’d like to belong (aspirational), groups that share the same ideas and values (associative) and groups to which they don’t want to belong (dissociative).

The language you use within your tweets can help users identify with one of the three primary groups. As a result, they’re more likely to respond.

yorkhornets tweet

York Hornets used an aspirational tweet to encourage followers to become part of their team.

In the aspirational tweet above, a cheer team recognized that some of their followers might want to try out for their team. It uses that desire to influence them to join their Facebook group.

The tweet below from the Huffington Post uses the values of association to engage users and encourage them to respond to an article. The tweet asks if followers agree with a strong statement. Users will reply, retweet and click through, as they try to decide which side they are on.

huffpostuk tweet

This controversial tweet uses the value of association to encourage followers to respond.

The language used within tweets can also help customers make a dissociative connection to a competitor, and as a result, a better association with your brand. Technology companies often compare their product to a competitor’s spec or an older product, and receive excellent engagement.

samsung tweet

In an attempt to gain customers Samsung compared two products, showing its product as the better choice.

Anyone viewing the above image from Samsung would want to associate themselves with the newer camera and improved image, rather than the old one.

Key Takeaway: Use Twitter to link your products and services to the three primary groups that customers respond to: aspirational, associative and dissociative. This will promote higher engagement, as well as cultivate users who have an affinity for your brand.

#2: Use Image Psychology

Many marketing and advertising studies have been conducted to see what type of images have the highest conversion or click-through rates. In nearly all studies, an image of a person, particularly a close-up of his or her face, increased the success of the ad or the web page.

Apply this research to your Twitter strategy. Tweet images with faces. And be sure tohave a nice headshot on your Twitter profile.

37 Signals conducted a test that looked at different variations of the Highrise home page to see which one converted the most visitors to paying customers. They found that a page where they included an image of a person created a 102.5% increase in signups.

landing page comparison

The landing page on the right, which used a person’s image in the design, increased signups by over 100%.

Jakob Nielsen, an expert in user interface design, explains that “a huge percentage of the human brain is dedicated to remembering and recognizing faces. For many, faces work better than names.”

To make your brand more recognizable to your Twitter audience, head up your profile image with the face of the company, such as the CEO or founder. This will make that person more recognizable to the audience, which is an especially important tactic for a new company.

Even for a SaaS company, where there is no obvious “person” to sell, it’s useful to include images of happy customers within individual tweets, particularly those linking to blog posts or case studies. The effectiveness doesn’t really come from who is in the image, it’s more about what the image conveys to the reader.

Shared with permission via SM Examiner

What exactly does the “perfect Tweet” look like?

21 Wednesday May 2014

Posted by in Twitter

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Tweets including photos have up to 35 per cent more retweets, according to new research by Twitter into effective tweets across verified accounts.

However, this is in stark contrast to what B2B brands are actually sharing. B2B Marketing’s recently published Social Media Benchmarking Report revealed 79 per cent of brands share written copy over social, despite only 34 per cent believing it to be ‘very effective’.

Meanwhile, video was listed as the ‘best type of content’ to share on social media, despite only 63 per cent actually sharing video clips.

So, how do you create the perfect ‘retweetable’ tweet? Basically you can’t. It’s not an exact science, it’s all down to experimentation. For example, after I followed all of Twitter’s rules to creating a retweetable tweet, my update (although mustering half dozen favourites) received less than half the retweets than its basic text-only counterpart.

In order for brands to succeed on social media, marketers need to take on board this information, keep track of their social activity, draw up reports and then tailor updates to what best suits their audience. Because, after all, every audience is different.

2014_B2_B_social_media_landscape_infographic_b2b

How to (correctly) Use Hashtags to Increase Your Social Media Presence

16 Wednesday Apr 2014

Posted by in Hashtags, Twitter, Uncategorized

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Hashtags first started out on Twitter and have made their way onto all of the most popular social networks including Facebook, Pinterest, Instagram and Google+. A hashtag is a symbol used to mark a certain category on social media.

The use of a Hashtag in a strategic way can be effective when creating popularity around your brand or business. Finding relevant conversations and interesting people to follow is one of the key uses of hashtags along with increasing engagement.

It is important as a business to understand why hashtags are so important, especially onTwitter. Below you can see some great statistics around how hashtags improve a business’s online interaction when it comes to Twitter.

Hashtags have become somewhat of a trend which isn’t necessarily a good thing if a user doesn’t understand why they are using a hashtag and the reason behind why they are so powerful. Here are three benefits to using hashtags;

How-to-Use-Hashtags-to-Increase-Your-Social-Media-Presence1

1)Gain Followers

Using the right hashtags when trying to build engagement can increase your following extensively over just a few days.

  1. Improve Reputation

If you show expertise when using a hashtag to start a conversation, people will see you as an influencer and follow you because of your reputation.

  1. Get Information

Searching the right hashtags will allow you to find vital information on an subject matter.

When using hashtags on Social Media, they can lose their value if not used correctly. Hashtags should have a purpose whether it is to increase engagement or following, their is always a reason. Below are 5 uses of hashtags that you should be aware of.

How to Use Hashtags to Increase Your Social Media Presence

The whole idea behind a hashtag when using one is to make sure it is not to obscure or too long. Remember that a hashtag is only effective is people are actually using it. If it isn’t popular enough, it won’t help you boost your profile however you don’t want your post to get lost if your hashtag is too popular.

How to Use Hashtags to Increase Your Social Media Presence

How to Use Hashtags to Increase Your Social Media Presence

It’s great if you are using hashtags and you understand why you are using them but you also need to make sure you measure conversions and by this I mean making sure that you are using the right hashtags. If your key performance indicators (below) have not increased since you have changed your hashtag strategy, you might need to revise your plan.

How to Use Hashtags to Increase Your Social Media Presence

If you don’t know how to measure the above KPI’s, you can use hashtag applications and social analytical tools to measure your businesses performance. To see how certain hashtags are performing in general, you can follow the conversations yourself or Google the specific hashtag to see how it is performing.

I hope you now know how to use hashtags to increase your social media presence.

Images taken from Digital Formation World

11 signs your small business social media strategy isn’t working

01 Tuesday Apr 2014

Posted by in Facebook, Google+, LInkedIn, Marketing, Multi Channel Marketing, Pinterest, Twitter, YouTube

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Today, small business owners are busier than ever trying to run their companies while handling marketing and sales, too. An important part of marketing today is social media. For many small business owners, the world of social media is still foreign territory, and finding the perfect strategy that actually works can often be difficult.

So how do you know if what you’re doing is really hitting the mark? Here are 11 signs that your small business strategy isn’t working. If you’re doing any of the things on this list, chances are your strategy is falling flat and you’re missing prime opportunities to use social media to engage, inform and promote.

1. You delete negative posts.

Negative posts about your brand can be shocking, scary and hurtful. One of the key mistakes small business owners make is taking negative comments personally. Most often when you see a negative post about your brand, the person posting isn’t talking about you. They’re talking about your product or service. Instead of hitting the delete button when you see something negative, think of it as an opportunity to engage. But make sure that you directly address the negativity head-on. Don’t try to sugarcoat your response.

For example, if you own a delivery service and a customer makes a negative comment about your company because their package was late, don’t panic. Instead, let the person know that you will direct message (DM) them with a response and take care of the issue. Once the issue is resolved, go back to the original post and let your followers know you’ve handled it.

In 2011, a Harris survey looked at customers who posted negative reviewed during the Christmas season. The survey found that 68 percent of customers that left negative reviews got a response from the business they were reviewing. As a result, 18 percent of them became regular customers and made additional purchases. Of the customers who received a response from their negative post, 33 percent of them actually posted something positive after and a whopping 34 percent deleted the original negative post.

So don’t ignore negative posts. Deal with them directly, and you might just turn a negative into a positive!

2. You don’t have a solid company social media policy in place.

Most small businesses don’t have a formal social media policy in place. If you’re in that boat, you really should take the time to develop one. Think of it as a road map to helping your promote your brand better on social media. If you define procedures and protocols upfront for how often you’ll post, who will maintain the accounts and how you will handle negative posts, it makes it a lot easier to run your accounts and spring into action quickly when something goes wrong.

3. You’re on autopilot.

Most social media platforms have an automated message feature, but it doesn’t mean you have to use it. When many social media platforms like Twitter and Facebook were first introduced to the public, the automated message feature seemed like a convenient way to thank people who followed you. Today, automated messages are widely considered annoying and impersonal. Instead of sending the same message to every new follower, take the time to send personalized thanks when you can.

Remember, you don’t have to thank every follower, but it’s a good idea to thank those that stand out. For example, if you own a restaurant and the food columnist for your local newspaper starts following you, you may want to reach out directly to establish an ongoing dialogue rather than letting an automated message do it for you.

4. You’re not tracking what others say about your brand.

Many small business owners make the mistake of thinking that consumers only post about them on their brand page. In reality, consumers post about brands everywhere — Facebook, Twitter, Pinterest, Instagram and review sites, to name a few. While it’s a great idea to monitor your own social media accounts to see what people are saying about you, it’s an even better idea move to using a social mention tracking tool to find out what people are posting about your brand around the Internet.

Social Mention is a great free tool for doing this. Visit http://SocialMention.com to check it out.

5. Your updates are sporadic.

If you’re not updating your social media pages on a regular basis, you’re missing out. You don’t have to post multiple times a day, but you should at least make a few posts a week to keep your followers, who are essentially your customers, engaged and excited about your brand.

6. You don’t know the difference between a reply and a mention on Twitter.

Did you know that if someone posts something on Twitter and you start your response with @, you’re limiting the number of people who are going to see the reply? For example, if @customerx posted something about @xyzbusiness and that company starts their reply with @customerx, it will only be seen by the customer and the business. That’s a reply. To make sure it’s seen by all of your followers, add a period in front of it like this — .@customerx — to make it a mention.

7. You overuse hashtags in your posts.

Not every word in your post needs to have a hashtag. In fact, hashtagging every word is going to make your post harder to read. Instead, use hashtags sparingly. Try not to use more than three per post.

8. You don’t proofread your posts.

Grammatical errors make your posts hard to read and reflect poorly on your brand. Proofread everything you write before you post it.

9. You only share things related to your brand.

This is a cardinal sin of social media. Remember that your purpose is to engage and get to know your customers. Your brand isn’t the only one they follow, and it’s certainly not the only thing that is of interest to them. Be sure to spend some time browsing your customers’ page, find out what things they like and leave positive comments. This is an excellent way to foster lasting relationships with your customers online. It also shows your customers that you are interested in them, too.

10. You make it hard to retweet your content.

It’s a fact that Twitter gives you 140 characters to post, but it doesn’t mean you have to use all of them. In fact, you should leave about 20 or so characters that can be used by others who retweet your content for the “RT @customerx” that will automatically be part of the retweet. This makes it easier for people to share your content quickly with no hassles.

11. You don’t retweet your followers’ content.

While you definitely want to make it easy for others to retweet your content, you also have to spend some time doing a little retweeting yourself. Find content from your followers that you find interesting and take a minute or two to retweet it. Remember social media is a two-way street and engagement is the key to success.