Tag Archives: Behavior

Twiter and the 2012 Election – Lessons Learned

26 Monday Oct 2015

Posted by in Best Practices, Bloging, Content Marketing, Email Marketing, Facebook, Marketing

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The following is an excerpt from the new ebook, “How to Use the Internet to Win in winningin2016-cover2014: A Comprehensive Guide to Online Politics for Campaigns & Advocates”, available in the Amazon store for the Kindle e-reader and as a PDFn Epolitics.com.

The explosion of Twitter marks one of the biggest changes in the digital political landscape in the last few years — in 2008, Barack Obama had all of 100,000 followers by Election Day, a number that was well above 20 million on Election Day 2012. Though the Twitter and Faceook are often lumped together in the popular mind, Twitter isn’t quite a mass medium in the same way Facebook has become — it’s more of a channel to reach those“influentials” like bloggers, journalists and activists. Also different: you can pretty much post as often as you want on Twitter, while you’ll probably want to limit yourself on Facebook to keep from burning out your audience.

An example of Twitter’s ability to influence the political discussion? In 2012, Obama and Romney campaign staff regularly engaged in “Twitter duels” online, with reporters and activists the intended audience. Though these back-and-forth exchanges probably didn’t change any votes, they got plenty of media attention — mission accomplished.

Functionally, Twitter is the very short equivalent of blogging, with a dash of social networking thrown in: individual Twitter messages (“tweets”) are limited to 140 characters in length, and people generally have to choose to “follow” someone’s Twitter feed in order to see their updates. As with Facebook, essentially anyone or any organization can create a Twitter feed, but in some sense Twitter lacks the reciprocal nature of a true social network — plenty of feeds have thousands of followers but follow far fewer people in return themselves (do you think that Lady Gaga really pays attention to what you say?).

One important consideration — Twitter’s a useful tool for campaigns, but its real political power may lie in what campaigns CAN’T do on it, which is to dominate the conversation. Twitter is truly a democratic medium (with a small “d”), and content and opinions spread on Twitter often find their way onto blogs and cable news and into newspapers. Twitter helps create the sea of information in which modern campaigns swim, and whether or not they’re active on Twitter themselves, it’s likely to shape the political communications environment in which they operate.

What to Tweet?

A common perception of Twitter is that it’s an inherently trivial medium — it’s often spoken of as a way to tell the world what you had for breakfast. But in practice, normal people who fill Twitter’s “airwaves” with self-indulgent drivel generally don’t pick up much of a following (for celebrities, that’s unfortunately NOT so true). In fact, perhaps the most common single use of Twitter is to spread links to blog posts, videos, news articles and other pieces of in-depth content, making the 140-character limit less of an issue.

In general, as in so many other parts of the online advocacy space, readers aren’t likely to pay much attention to you unless you have something of value to offer them. People who tweet too much trivia too often can find their followers dropping off in droves, so be sure to pay attention to the KIND of information you distribute. Not every tweet needs to be a haiku-like gem of wisdom, but it rarely hurts to think for at least a minute or two about your ultimate communications goals before messaging the world. How often people Tweet varies immensely — I have friends who’ve sent out 10 or 20 times more messages over time than I have, for instance. It really depends on what you have to say.

Building a Following

Once you’ve established an initial base of content on Twitter, next start building your following. Unfortunately, short of being mentioned in the Twitter feed of someone famous, finding an audience typically takes time. Start by following the people you want to follow you — your staff, political activists in your state, district or area, local bloggers, journalists, etc., since at least some of them will follow you back right away. Once they do so, you have the opportunity to reach them — and potentially, their own audiences through them.

Supporters = Amabassadors

Of course, you’ll want as many of your supporters to follow you as well, particularly if their own following is large and/or active. So ask them! A “follow us on social media” email is a nice break from a string of fundraising asks, and your supporters may appreciate a chance to help the campaign without having to open their wallets.

@Replies and Hashtages: Engaging the Community and Connecting with Prominent Voices

The most effective way to build your following over time is to actively engage the Twitter community, a process that can take several forms. The most straightforward is to use an “@reply,” in which you reference another Twitterer in your own post (i.e., “@epolitics why don’t you just shut up about this crap”). You can use @replies to hold a back-and-forth conversation with someone, plus they’re a good way to get the attention of someone with whom you’d like to connect (Twitter.com and other Twitter-management tools — like Hootsuite — typically make it very easy to see who’s @replied you).

@replies also play a role in “retweeting,” which is the forwarding of someone else’s posts to your own followers. Retweets are one of the signature characteristics of the ongoing Twitter conversation, since they let people provide value to their readers without having to write new content themselves. Plus, retweeting someone more prominent than you can be a good way to come to his or her attention, particularly if you use the old-school “RT @reply” method rather than Twitter’s newer built-in retweet function (RT’ing a tweet as an @reply also lets you add a comment, another valuable feature).

Besides RT’s, the other common bit of Twitter shorthand you’ll commonly encounter is a “hashtag,” a word or abbreviation preceded by the “#” sign. Twitterers use hashtags to refer to a topic that’s being discussed by several people at once, for instance an issue, event or public figure, and people often use Twitter’s search function to follow the extended discussion around a particular tag. This tendency makes hashtags a valuable way to gain exposure to new followers and to find yourself retweeted, assuming of course that you have something interesting to say. Some websites attempt to keep track of common hashtags, but the easiest way to find the hashtags in general use is to use a Twitter search around a topic and look for the tags terms people are using when they talk about it.

Engaging the Twitter community is obviously time-consuming, since you have to pay attention to what many different people are saying — you can’t participate in the conversation unless you’re actually listening. Besides hashtags, dedicated Twitter-management tools like Hootsuite and TweetDeck let you break the feeds you’re following down into various groups, for instance based on topics they cover or the kind of author they are (hint: track relevant journalists), and they also tend to speed up the process of posting content vs. going through Twitter.com itself. A good tool will typically allow you to pre-schedule Tweets for publishing, something that’s particularly handy if you have content that needs to go out over the weekend or while you’re traveling.

Besides public conversations, you can also “Direct Message” someone behind the scenes if you are following each other reciprocally, and I’ve known people who’ve been able to connect with a blogger or reporter via DM whom they’d never been able to reach via email.

Advanced Tactics

Twitter has given rise to an impressive array of different tactics and practices in its short time on Earth. “Live-Tweeting” an event involves covering it comprehensively as it happens, and social media-friendly conferences and seminars typically promote the use of certain hashtags to facilitate the process. Activists or groups can also pre-arrange TweetChats, which are public discussions at a particular time and around a particular hashtag. Many people pay attention to the hashtags that are “trending” on Twitter, i.e., becoming widely discussed, and the goal of a TweetChat or live-tweeting is often to either encourage a topic to trend or to ride the wave of a subject that’s moving up the popularity ladder. Finally, a Twitter interview can be an interesting way to run a one-on-one public conversation, though it practice it can feel like competitive poetry or a freestyle rap showdown — i.e., a public balancing act on a very narrow wire.

Twitter and Cell Phones

A common question about Twitter: why the 140-character limit? The answer is cell phones — Twitter is designed to be used like SMS text messages, making it one of the few online tools commonly and easily works on handheld devices. Some organizers have taken advantage of this fact to use Twitter to help rally communities in which cell phones are more common than access to the traditional internet. Others have used the Twitter/phone connection for on-the-spot coverage of rallies and other events, particularly as a means to distribute photos and videos shot with their phones. Finally, some campaigns in 2012 employed “protected” Twitter feeds — ones that can only be followed by people “approved” by the feed owner — to organize field staff and volunteers on the fly.

Advertising on Twitter

Update: this section has changed in the version 2.0 of this ebook, published in April of 2014! Please go toTwitter Advertising for Politics & Advocacy for the latest information.

Warning: Ways to Stumble

The most important Twitter rule to remember? Don’t be an idiot, since something you post on Twitter will live forever, even if you try to delete it (just ask Anthony Weiner). Even if you’re smart enough not to send topless photos over the internet, a big mouth can still get you into trouble. As a friend of mine once said of a Democrat challenging Sen. Chuck Grassley, “as long as he has a Twitter feed, she has a chance.”

Another note of caution: electoral campaigns in particular need to be careful to distinguish between a candidate or officeholder’s Twitter feed and one updated by staff, since Twitter as a community tends to value authenticity. If Twitterers find out that a “candidate’s voice” is not actually his own, the campaign’s credibility can take a hit. Campaigns can use both approaches in a single feed if it’s clear whose voice is speaking at any given time, and can even turn a relatively rare candidate appearance on his or her own feed into an event to promote. Finally, don’t forget that once a campaign has a Twitter feed, people will expect to be able to follow it and interact with the author(s). Don’t start a feed and let it die of neglect.

For more from this chapter, please download your copy of “How to Use the Internet to Win in 2014″ today.

Political Social Media Campaigns – How and Why they can win or lose elections.

26 Monday Oct 2015

Posted by in Best Practices, Content Marketing, Marketing

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vote-for-me-buttonStarting out, knowing the ins and outs of online networking can be a bit daunting for candidates. Here are a few tips for political campaigns are unfamiliar or starting out with the whole social media thing.

First a note to the candidates:

Much of how campaigns have been using social media amounts, at best, to a waste of people’s time and attention, and, at worst, to relentlessly spamming your friends. Not only is this ineffective, you’ll likely be irritating some of your friends and supporters – and I know you don’t want to do that.

For the candidates (and those who love them), I offer a few tips for using social media to get you started:

  1. Define your objectives: It’s amazing how often this step is bypassed. Do you want to use social media to communicate with your existing supporter base or grow your base? Do you want to raise funds, awareness or both? Knowing the answer to these question will have a lot to do with your strategy. I’ve seen campaigns hoping to grow (don’t they all?), but using the tools as if they only wanted to be in touch with an existing audience. It shouldn’t have been a surprise that the online community didn’t grown much.
  2. Engage (a.k.a. It’s not all about you): Don’t just publish. If you primarily use these new channels to push out your “Come learn about me” events and links to your “Donate here” page, people will tune out pretty quickly. Don’t miss the important opportunities to talk with, not at, your audience. Doing this well will build your reputation and visibility.
  3. Public vs. Private: Know what content (information, photos, etc.) about you can be seen online by the many (everyone) or by the few (close friends and family). Then, assume that it all can be seen by the many and plan with that in mind.
  4. Connect the online and offline worlds: Most of your activities and content should have both online and offline components woven seamlessly together. This can range from posting photos on Facebook from an offline event to holding live events online allowing a large group the opportunity to interact in real-time, and everything in between.
  5. Fish where the fish are: People want to hear from you where they hang out, not where you want them to be found. The fish are on Facebook, Twitter, YouTube; not on your website. If you wait for the fish to come to you, you may be sitting alone with your pole in the water for a very long time.
  6. Get a running start: It takes time to build real momentum, so start early. Sure, you can easily get a certain number of Facebook fans or Twitter followers in a short period of time, but will they be the right ones? Would you prefer to be connected to more people who don’t care about you or your message or fewer who are engaged and interested?
  7. Damage control: Most people aren’t thinking about this as a top priority when they begin engaging through social media. We don’t really expect damage, so why would we be thinking about damage control? The fact is that, should something go awry or someone have something negative to say, it’ll be online in a heartbeat. If you’ve done a good job establishing your community online and have shown yourself to be authentic and responsive, you’re in a much stronger position to be able to respond to the situation in a faster and more credible way than had you not built your online presence so thoughtfully.
  8. It takes work: Social media is not a set-it-and-forget-it proposition. For some reason, many have the misconception that all that is required is the up-front work to set up a “presence.” In order for your online presence to work for you, it takes work – attentive, responsive, ongoing work. I’ve seen many people set up Facebook pages, encourage people to join and then allow it to go dormant, even when community members post messages or questions. This is akin to publishing your phone number, yet not answering when someone calls.
  9. On a list of 8 tips, this important one comes at no extra charge: This may not be the best job for the intern or your neighbor’s son: I’m sure the intern and the neighbor’s son are delightful people. They might even be heavy Facebook users. Just because someone does something often doesn’t mean they do it well. At speaking engagements, I often use driving as an example. I know people who have been driving for years, but when I’m in the car with them, my foot instinctively searches for the brake pedal on the passenger side. They drive a lot; they don’t drive well. Understanding best practices, the nuances of various tools, social media analytics and the pace and etiquette of the different social platforms are not simple tasks. There is too much at stake. Find (or hire) the right person to help you leverage the potential of social media and taking your campaign online – where the fish are.

Running a campaign isn’t easy. It takes a dedicated team to develop and execute the campaign’s strategy. You don’t need a separate social media strategy. What you need is a good understanding of how to use social channels in a way which supports your campaign strategy. Understanding why this is important and how to execute this will go a long way toward having the candidate be every bit as compelling online as they are in person.

Using Blogger Outreach To Market Your Product

15 Monday Jun 2015

Posted by in Best Practices, Bloging, Content Marketing, Multi Channel Marketing

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Outreach marketing header

The story of the “great” blogger with “great” content but no traffic is a common one. Your excuse may be that you’re blogging as a hobby, maintaining an online journal just for fun, or not in it for the money.

But who are you kidding? Be honest with yourself—if you wanted to journal and didn’t care about having an audience, it would have been easier to write in a diary or Word doc.

If you didn’t care about an audience, you would have written a diary. #blogoutreach

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So, you want traffic, right? Even if you aren’t blogging with the intention of building a million-dollar blog, it’s nice to have your ideas, words, and hard work appreciated.

The unfortunate thing is that this idea of “content is king” has got you believing that, if you writeamazing content, the traffic will somehow find you and because of this, you’ve been producing a post or two a day for the last 6 to 12 months. While you haven’t wasted your time, this strategy is incomplete.

Whether or not you run your blog like a business, you need to strategize like a business. Focusing on your “product” with no investment in marketing is like a business sourcing materials, manufacturing 100,000 widgets, storing the inventory in a warehouse, and then wondering why the customers haven’t been buying the product.

Not all is lost, however. You have tons of great blog posts already published and now you need to find the right bloggers or audience to share it with.

How Will Outreach Marketing Make Your Blog More Successful? via @StartABlog123

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Get Your Free Outreach Marketing Template Now!

Outreach marketing mockup

Plan Your Outreach Marketing And Link Building For Free!

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Link Building Strategies: Guest Blogging And Outreach Marketing

Unless you’re already recognized as an authority or have thousands of readers a day, a passive form of content marketing isn’t going to work. Instead, your link building campaign must take two forms—guest blogging and outreach marketing.

For purposes of link building in this article, let me define guest blogging and outreach marketing:

  1. Guest blogging is contributing a blog post to a publication.
  2. Outreach marketing is requesting that a blogger link to your content from an existing or upcoming post.

Any effective link building campaign should, at the minimum, incorporate a combination of these two tactics.

But how do you decide where to leverage each one?

Guest blogging

outreach marketing

Guest blogging should be reserved for highly-relevant, powerful authority sites. This is because, as an individual blogger or one part of a small team, you don’t have the resources (time, energy, money, opportunity cost, etc.) to contribute to every single guest posting opportunity. You have to pick and choose where your resources will yield the greatest results.

The obvious example is that you would make a concerted effort to contribute to the CoSchedule Blog, whereas a smaller, lesser-known blog might get a pitch to be included in next month’s roundup.

Prioritize your guest blogging opportunities. #marketingtips

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Finding guest blogging opportunities.

To evaluate a blog, you must find relevant ones. This is really the easiest task of all because whose job is it to return relevant blogs? Google’s!

However, you need to be specific. If your blog is about “personal finance”, you wouldn’t try to reach out to CNN, Yahoo Finance, Wall Street Journal, or Bloomberg, which happen to be some of the top results for that keyword search.

Instead, pick a related, niche topic such as “how to become financially independent” and open up every website in the first 300 results (maybe not all at once).

Just remember that, as you work through this guide, it will benefit you to repeat the following process multiple times with different keywords to find the greatest number of bloggers to contact.

To find the best guest blogging opportunities, search for one that is relevant and in your niche.

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Evaluating blogs.

To determine if a website is worth guest blogging, don’t bother with the standard PageRank and domain authority (DA) metrics. PageRank hasn’t been updated since December 2013 and doesn’t seem to have the weight it once did in Google’s algorithm. Furthermore, as a third-party metric developed by Moz, DA is easily manipulated.

For example, I’ve come across dozens of penalized sites with high domain authority, and I view penalized sites as essentially useless for SEO purposes. If Google penalizes a site and takes away its traffic, it is effectively stripping the strength of that domain, so why get a link from one? Beware of link sellers and SEO’s selling links on crappy high DA sites.

Forget DA and PageRank to find guesting opps. Organic traffic is better.

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Ultimately, the best indication of a blog’s strength is the amount of traffic Google sends to it via organic rankings, making SEMrush my favorite SEO tool. Just enter the blog you are interested in contributing to, choose “Positions” under the “Organic Research” tab on the left, and click on “All time” in the “Organic keywords” section.

If you find a level or upward trend, the blog is trusted by Google. Here’s a blog that ranks for nearly 10,000 keywords and is one you would likely be interested in earning a link from:

SEMrush organic traffic review for outreach marketing

Note that this blog has been around for at least 4 years and enjoyed gradual growth until recently exploding with traffic. That’s the kind of blog you should want to be featured on.

However, if this blog only had a 6-month history, now that might be a red flag indicating black hat SEO. And while you may get a temporary boost in rankings by guest posting on a site like that, it might be short-lived and thus a waste of your time because the goal is to build a strong, sustainable, long-term business model even if it takes more time and energy.

An example of a blog to avoid may have a chart like this:

SEMrush organic traffic drop review for outreach marketing

As you can see, this blog was hit by a penalty in late 2011 and has slowly been losing its keyword rankings.

Not all penalized domains will demonstrate an obvious trend like this one, but anytime you see a huge drop in traffic and no recovery, the blog is in decline. This doesn’t necessarily make it unworthy of contributing to, assuming the traffic hasn’t finally reached 0; it just means it isn’t a priority right now. Save it for a lull period when you want to tie up loose ends.

Guest blog vs. outreach: How to decide?

Outreach marketing guest blog vs. outreach

Once you’ve decided a blog is worth reaching out to, you must determine your approach. There aren’t strict rules for pitching a specific blog; it really depends on a number of factors, such as:

  • How many keywords is the domain ranking for?
  • How relevant is the blog to my target audience?
  • Is there a “Guest Post”, “Contributor Guidelines”, or “Write For Us” page? If so, how demanding are the guidelines?
  • Does the author link out often? If so, are the links dofollow?
  • How commercial does the site look?

For me, a domain needs to rank for at least 300 keywords or have a large, loyal following (subscribers or social media) to be worth investing hours writing content. The bigger the blog, the more time you should invest in making your contribution absolutely memorable because eventually, your portfolio of work will be your future credentials in email pitches.

Guest blogging guidelines: Blogs must rank for 300 keywords or have loyal following.

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On the other hand, if a blog is weak, you’re better off pitching the blogger on giving you a quick link by asking them to check out your content. Here is a template of the email pitch I use:

outreach marketing email template example

To make this feasible, the page you ask them to check out and possibly link to must be impeccable. Your content has to be extremely unique and insightful, your graphics need to be beautiful and vibrant, or you need to find some way to make a strong emotional connection with the blogger.

The page must offer exceptional value to the blogger’s readers to convince him/her to share your resource; otherwise, you are wasting your time.

Choosing the right content to promote.

I’ve never been a prolific blogger. In fact, I probably don’t build “blogs” the way traditional bloggers do because I don’t develop content on a daily or even weekly basis.

Since I create and grow so many websites, I focus on writing content where it makes strategic sense. There isn’t an exact formula for that, but I’ll use my latest project as an example.

Outreaching marketing choosing the right content to promote

After 5 years of being a full-time Internet marketer and SEO expert, I finally thought it was time for me to start sharing my Internet marketing and SEO knowledge. I created StartABlog123.com to teach beginners how to start a blog.

Given that the competition in the all-encompassing “blogging” niche is intense, it was important that I make my content stand out. This meant comprehensive non-commercial content, useful guides and resources, custom images, infographics, etc.

For instance, I noticed a lot of solo bloggers discussing burn out, not knowing what to write about anymore, and linking to other resources that helped blog owners come up with new ideas. Knowing there was a “market” for this type of content, so I created the “Ultimate List of Blog Post Ideas”.

Find a blogging niche and create content that solves problems. #outreachmarketing

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Now lists of blog post ideas already exist, but none of them break them up into the types of content (how-tos, checklists, top 10 lists, interviews, podcasts, etc.) and then provide 5 examples of actual ideas for each. The post ended up being nearly 3,000 words.

Fortunately, after all that work, it was a hit. I even got a Tweet from Ann Smarty:

Knowing I had created something bloggers might consider special, I searched for “blog post ideas” in Google, skipped the first 30 results, and started approaching bloggers with the email pitch above. Since then, my traffic has nearly doubled!

an example of how successful outreach marketing doubled traffic

Market Your Content

There are many bloggers who pour their heart and soul into their writing and have absolutely amazing ideas, analyses, and content. You may be one of them. Sadly, your work may not be getting the appreciation it deserves, and that’s because you haven’t spent the time to let readers know you exist.

That can all change with an effective marketing strategy.

You can get to 100,000 visits a month with 100 posts or 10,000 posts. Frankly, I prefer the former. The only difference is how much time you invest in marketing your content.

Timeline Contests Break Facebook’s Rules!

11 Monday May 2015

Posted by in Best Practices, Facebook

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I’ve been keeping an eye on my news feed (as you’ll recall, I’ve liked over 4000 pages & counting) in hopes of finding lots of good & bad examples of contests being run since the rule change.

Honestly speaking, I’m not seeing as many contests as I’d expected.

This is probably because most of the pages I’ve Liked are larger company pages — and not small local pages.

In my opinion, contests on Facebook tend to work best with smaller, local pages — and maybe also with personality type pages, like music bands.

In any case, here are 3 examples of Timeline contests that violate the new Facebook Promotion Guidelines.

1. Tag To Win

According to Facebook’s Promotion guidelines :

In order to maintain the accuracy of Page content, our Pages Terms now prohibit Pages from tagging or encouraging people to tag themselves in content that they are not actually depicted in. So, for instance:

  • It’s OK to ask people to submit names of a new product in exchange for a chance to win a prize
  • It’s not OK to ask people tag themselves in pictures of a new product in exchange for a chance to win a prize

But time & time again I see pages (even after Facebook made the new guidelines) clearly instructing their fans to tag themselves in a photo to enter a contest.

An example of this is on the Nature’s Bakery page:

natures bakery facebook tag contest

This is a clear violation of the Facebook Page Guidelines — but as you can see, 108 people Liked the post & there are 126 comments.

So you can see why doing this kind of contest is tempting.

2. Share To Win

I see this one much more often than the “Tag to Win” contest.

Our friends at Nature’s Bakery appear to be offenders on this type of contest as well:

share to win facebook contest

What do the Facebook Guidelines say?

Promotions may be administered on Pages or within apps on Facebook. Personal Timelines must not be used to administer promotions (ex: “share on your Timeline to enter” or “share on your friend’s Timeline to get additional entries” is not permitted).

Translation: Page owners can encourage users to share the contest & come vote — by Liking their comment on a contest — but sharing cannot be a form of entering the contest.

Looks like 144 people helped Nature’s Bakery violate the rules!

Just so you don’t think I’m picking on Nature’s Bakery, here’s another offender (Lake Tahoe North) that collected 176 shares:

share photo to win facebook contest

3. Upload Cover Photo to Win

This is an old trick I’ve seen many page owners use over the years:

  1. Load a great cover photo promoting your product or event
  2. Encourage fans to upload it as their cover photo for a chance to win something

Is this against the Facebook Guidelines?

Let’s see:

All covers are public. This means that anyone who visits your Page will be able to see your cover. Covers can’t be deceptive, misleading, or infringe on anyone else’s copyright. You may not encourage people to upload your cover to their personal timelines.

Yep, seems like it’s against the guidelines to me!

Even if you aren’t doing it as a contest, encouraging fans to load your cover as theirs for exposure is a no-no.

Here’s an example from a band, Fresh Bakin, who recently asked fans to load their cover photo to win tickets:

cover photo facebook contest

There is no way of knowing how many fans actually uploaded the cover — but it does appear 91 people Liked the image, which was part of the “rules” for their contest.

Legit Facebook Timeline Contests

Don’t get me wrong here — if you want to run a contest on your timeline, then go for it!

Just make sure you follow the Facebook Guidelines.

Promotions

1. If you use Facebook to communicate or administer a promotion (ex: a contest or sweepstakes), you are responsible for the lawful operation of that promotion, including:
a.   The official rules;
b.   Offer terms and eligibility requirements (ex: age and residency restrictions); and
c.   Compliance with applicable rules and regulations governing the promotion and all prizes offered (ex: registration and obtaining necessary regulatory approvals)
2. Promotions on Facebook must include the following:
a.   A complete release of Facebook by each entrant or participant.
b.   Acknowledgement that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
3. Promotions may be administered on Pages or within apps on Facebook. Personal Timelines must not be used to administer promotions (ex: “share on your Timeline to enter” or “share on your friend’s Timeline to get additional entries” is not permitted).
4. We will not assist you in the administration of your promotion, and you agree that if you use our service to administer your promotion, you do so at your own risk.

In other words, you can require fans to enter your Timeline contest by:

  • Liking a post
  • Commenting on a post
  • Liking & Commenting a post
  • Posting on the Page’s timeline
  • Sending a Message
  • Having the comment with the most Likes

It’s very tempting to run contests that involve sharing, tagging & uploading your cover photo — but don’t do it.

And obviously you can still use 3rd party apps to run your contest.

You’ll need to weigh the options of whether you run a Facebook Timeline contest or use a 3rd party app — that’s your call.

Social Media Personas- What are they and how do I use them

02 Thursday Apr 2015

Posted by in Best Practices, community manager, Content Marketing

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Social media platforms allow different facets of your audience’s personality to shine through. These traits are useful to incorporate into your marketing personas to better understand and develop targeted communications and content. These characteristics form a social media persona.

Here are three attributes that influence social media persona development.

Motivation for social media participation. One way to assess your social media audience is to understand what drives them to engage with your company on these platforms. By doing so, you can more effectively fulfill their objectives. Here are five of the major categories of participants who interact with firms on social media.

  1. Fans. These participants like your product or firm. They’re willing to show their association with your organization. But don’t assume that their willingness to raise their hand translates to purchase.
  2. Information seekers. These social media participants are focused on finding out more about your products and organization. They actively look for additional information to make the optimal purchase decision and to maximize product usage.
  3. Discount hunters. These are the price savvy shoppers. They associate with you on social media only to get access to discounts and promotions. They’re only loyal so long as you’re giving them the best offer.
  4. Thought leaders. When these social media participants communicate, others listen. They tend to have influential blogs and large numbers of followers. They’re popularity can be social media based or from real life. They’re in-the-know trendsetters. They can move the social activity needle when they endorse your product or blog. Their comments and shares drive traffic.
  5. Detractors. These people have issues with your firm and want others to know it. Often they’ve tried other routes to get their grievances addressed.

Function in the purchase process. It’s useful to know if the people who engage with you on social media platforms are in the market to buy from your organization. If so, how does this influence what they seek on social media platforms?

  1. Prospects. These are potential customers checking out your firm. They may have heard about your company from friends and colleagues.
  2. Customers. These people have bought from your firm recently or in the past. They may be looking to see your current offering, to get more information regarding product usage, or just want to associate with your firm.
  3. Influencers. These people help make the purchase decision. They may do the research or just give their input. In large organizations, especially B2B and not-for-profit, their opinion can sway purchase decisions.
  4. Decision makers. These are the people who ultimately make the purchase choice. Within a company, they have a lot of authority.
  5. Fans. These are past purchasers who like your company and/or products. They’re worth their weight in gold because they tell others to buy from you. They want to engage with your company on social media.
  6. Employees. The people who work for your firm. Train them to represent your company, particularly your social media team and customer service reps, to participate in a way that’s consistent with your organization. Have a set of social media guidelines so employees know how to identify themselves on social media platforms when they represent you and when they’re engaged in their private lives.
  7. Competitors. These participants work for your competitors. Unless your competitors have high visibility thought leaders, you may not be able to distinguish them since they’ll engage through personal social media accounts. Assume your competitors know what you’re doing on social media.

Type of social media interaction.  On social media platforms, participants act in one of three major ways.

90% lurk, 9% comment, 1% create

  1. Lurkers. Comprising roughly 90% of your total visitors, this is the great silent majority. While many marketers and bloggers are disappointed that these people don’t “do anything,” in reality, these lurkers can be your loyal readers or visitors. They just don’t do anything public on your social media platform. Notice, I didn’t say trackable. They are the bulk of your visitors generating the bulk of your pageviews.
  2. Commenters. Accounting for about 9% of your visitors, these people take a small action. It can be a social share, voting or short comments. The easier you make it for them to do something, the more likely they are to act. These participants may exercise their creativity in terms of curating other people’s content since this is a low involvement way of distributing content.
  3. Creators. Comprising a mere 1% of your base, these people actively engage. They leave comments, review your products or write guest posts. For most marketers, these participants are nirvana. Of course, you have no control over whether what they say is positive or negative. This small percentage of active contributors is one reason that marketing plans based on user-generated content are challenged.

To more effectively engage with your firm’s prospects, customers and fans on social media, it’s useful to create a social media persona or to augment your marketing persona with this information. Specifically, consider what motivates them to engage with you on social media platforms, understand their function in the purchase process, and the way they interact on these platforms.

Facebook Has Made New Algorithm Updates: Spammy Social Marketers Beware!

16 Wednesday Apr 2014

Posted by in Facebook, SPAM, Uncategorized

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Facebook has made an update to the News Feed algorithm that has been a long time coming. If you are like me, you are very tired of being asked to Like a photo to save a baby seal or seeing the same content over and over. This kind of content is NOT social media marketing. Thanks to the most recent Facebook News Feed algorithm update, spammy marketers will have their page content devalued. These people will undoubtedly be the most vocal when it comes to the reduced Reach conversation, but that is another blog post entirely. Before we dive into the changes, let’s revisit what makes the newsfeed algorithm tick. In short, the more engagement you get, the more people you will reach.  If you want a more lengthy explanation, take a peek at this great graphic from TechCrunch

facebook-news-feed-edgerank-algorithm

You might notice that this equation doesn’t include Negative Feedback which is another important aspect of the algorithm. The recent updates were actually developed by monitoring what triggers a Negative Feedback action and appear to be a step in the right direction when it comes to user experience. Here are the updates Facebook has made to stick it to spammy social marketers.

Frequently Circulated Content

If you are in the habit of just reposting what you have seen work for other pages on Facebook, stop what you are doing. The News Feed has been optimized to de-emphasize pages that publish content that has already been uploaded to Facebook over and over again. Early testing of this update has shown that people hide 10% fewer stories overall.  Many marketers switched from content creating to content curating last year, however it looks like it’s time to think about switching back.

Spammy Links

With the explosion of publishing on Facebook came the rise of super spammy links. You know exactly which ones I am talking about. Spammy links feature misleading titles that prompt users to visit websites that promise awesome things like cute baby animals but then serve a website riddled with ads. By measuring how frequently users engage with the original post containing that link, Facebook is now able to better detect these spammy links. Early testing of this update has shown a 5% increase in people clicking on links that take them off of Facebook. This demonstrates that people are seeing more relevant and valuable content in their News Feeds.  Be sure that your messaging about a link is accurate and engaging enough to get people to leave feedback.

Like-baiting

Like-baiting is pretty straight forward and we have all seen these posts. Any post that explicitly asks users to Like, Comment or Share the post in order to get further distribution is considered like-bait. It used to be social media best practice to include a call to action in each post. Well, it might be time to take a different approach. Facebook has made a change to better detect these posts and make sure that they aren’t shown more prominently over content from users’ friends or highly relevant pages. Facebook says that this update won’t impact pages that are genuinely trying to encourage discussion, only those pages that repeatedly ask for engagement. I would suggest that you don’t need to abandon this approach altogether, however few and far between might be the best bet.

So what have we learned? People don’t like spam in their News Feeds and neither does Facebook. These slight updates to the algorithm should hopefully make big impacts when it comes to user experience. How can you ensure that your Facebook content strategy isn’t considered spammy?

  • Do your best to start creating fresh content. Even if you see something that is working for another brand, try to recreate it with your own spin. As marketers we have to begin creating new stories and not just retelling old ones. I would recommend starting with a blog.
  • Make sure that the text and titles that accompany the links you publish are accurate. Bait and switch will no longer be effective.
  • Continue to encourage people to engage with your content, however do so with restraint. Great content doesn’t always need a call to action. People know what to do at this point.

Cross posted with permission from Social Media Today

Authored by: Nathan Mendenhall

 

The Forgotten Social Media Metric: You =

15 Sunday Dec 2013

Posted by in community manager, Google+, LInkedIn, Marketing, Multi Channel Marketing, Online Marketing, Pinterest, PR, Twitter, YouTube

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Social Media Managers are a weird species. If you take a look at the LinkedIn profile of any real Digital Marketer or Social Media Marketer, you’ll notice that their skills vary from Analytics, to Marketing and Promotions, to Client Relationships to severe alcoholism. And what’s even weirder – they’re actually endorsed for all of those things (especially the alcoholism).

It’s no secret that there are a vast array of skills you need to succeed in social media – and that every social media marketer and community manager is constantly working at enhacing those skills and picking up some more in the process. Makes you think we should really be getting paid more!

Looking at it from a broad perspective, the following skills are what are probably the most important “buckets” as such that community managers need to focus on:

  • Interaction & People Skills
  • Content Skills
  • Project Management Skills
  • Analytical Skills
  • Crisis Management Skills
  • Technical Skills
  • Marketing & Promotional Skills
  • Ethics

That probably covers all the aspects of community and social media management. An interesting infographic from GetSatisfaction I came across also talks about the various duties a community manager undertakes – pretty nifty I thought. Many Hats of a Community Manager

But do you as a community manager know how good you are in each of these skills? Can you honestly say that yes, you’re good at Analytics, or no you’re not good at Project Management?

Circus Social has put together a fairly in-depth quiz, a 40 question multiple choice one that asseses you on these very categories. The quiz has a massive question bank out of which you get 40 questions at random that give you real life social media situations with three options that you can choose from. On completing the quiz, you get a breakdown of your score by each category – how well you did in Analytics, how well you did in Project Management, how well you did in Ethics etc. It gives you an interesting insight into your strengths and weaknesses as a social media manager and gives you the major pain points where you need to focus to become a better and well rounded social media and community manager.

Results Breakdown of the Social Media Manager's QuizOn being graded against other social media managers – you can actually see whether you’re really lacking in a field where everyone is excelleing, or whether you’re lacking in a field in which the general expertise level of social media managers is pretty low.

Sure, you can always measure how well your community is doing or how well your Facebook page and Twitter account are doing when you track engagement and re-tweets – but could it be possible that the reason you’re not getting enough retweets or not getting enough engagement be because you’re lacking something in Project Management and need to rethink the way you execute a campaign?

Could it be that you’re lacking in Analytics – and therefore need to get better at tracking results and engagement to amplify certain parts of your content? Or could it just be that you’re lacking in Marketing and Promotions as a social media manager and need to rethink how the marketing works around your brand.

There are plenty of tools out there that let you evaluate your page performance and track mentions for your brand, but maybe it’s time that we take a look inside ourselves as social media managers and tried to find what part of our personality isn’t making our social media campaigns work.

 

Cross posted by permission Social Media Today